Terms & Conditions

1 GENERAL Subject as below all contracts for the supply of goods by V4 Woodflooring Ltd. will be subject to the following terms and conditions and in dealing with V4 (the Company) the Buyer accepts that these terms and conditions shall apply to any Contracts between the parties in preference to the Buyer’s own terms and conditions.

2 PRICES • All prices are subject to VAT (unless otherwise stated) • Goods will be invoiced at the prices prevailing at the date of despatch unless prior arrangements to the contrary have been agreed in writing • The Company reserves the right to vary quoted prices: to take account of changes in manufacturing or other costs between quotation and delivery. A new price list will be issued periodically but the Company reserves the right to alter prices and specifications without notice.

3 DELIVERY TO UK MAINLAND a) All goods are offered subject to being unsold on receipt of order b) The Company will not be liable for any loss, damage or expense of whatsoever nature and howsoever caused arising out of the failure of the Company by non-delivery, late delivery or otherwise to fulfil and contract with the Buyer unless such loss or damage or expense arises as a result of any neglect or omission by the Company itself c) Without prejudice to the provisions of sub-paragraph the Company will not entertain any claim for non-delivery unless written notification is received by the Company within 7 days of the receipt of invoice. d) In the event of the Company accepting back goods incorrectly ordered, the Company shall be free to make, and the Buyer will pay a charge for all expenses incurred as a result of the Company so doing. e) Time for delivery of goods shall not, unless otherwise expressly agreed, be of the essence, and the Buyer shall not be entitled to cancel the order for non-delivery unless he has given the Company notice in writing of his intention so to do in the event of the goods not being delivered within that time. f) Under no circumstances whatsoever shall the Company’s liability under a contract between the Company and the Buyer exceed the invoice price of the particular goods the subject of the claim except in so far as the Buyer has given notice in writing prior to the conclusion of such contract to the Company of any factors indicating that such liability would exceed the invoice price. g) Goods are delivered on the Company’s own transport or by Carriers appointed by the company. Delivery to local areas are free for orders exceeding £400 excluding VAT. Orders between £250 - £400 excluding VAT will be subject to £30 delivery charge. Orders less than £250 excluding VAT can incur the full cost of delivery. h) All deliveries are ”kerbside”, meaning customers are responsible for getting the items into their homes and more importantly, up any stairs. We are often able to provide assistance in this regard, but we are not obliged to do so. Deliveries are fulfilled by a single driver who will often require assistance to unload large items.

4 SPECIAL ORDERS a) Can only be accepted in writing. b) Delivery periods from the manufacturer cannot be guaranteed. c) Special order cancellation can only be accepted prior to production or despatch of the goods and with the consent of the manufacturer. d) Products that have been specially ordered will not be accepted for return to our stock.

5 RETURNS POLICY Stock may be returned if over ordered, or incorrectly ordered subject to a restocking charge which covers the cost of the return. Only unopened, undamaged stock in resaleable condition will be accepted for return. Returns must be made within 1 month of purchase.

6 RISK IN PROPERTY a) Risk of damage to or loss of the goods shall pass to the Buyer. i) In the case of goods to be delivered at the Company’s premises at the time when Company notifies the Buyer that the goods are available for collection or ii) in the case of the goods to be delivered otherwise than at the Company’s premises at the time of delivery or, if the Buyer wrongfully fails to take delivery of the goods, the time when the Company has tendered delivery of the goods. b) Notwithstanding delivery and the passing of risk in the goods the property in the goods shall not pass to the Buyer until the Company has received in cash or cleared funds payment in full of the price of the goods. c) Until such time as the property in the goods passes to the Buyer, the Buyer shall hold the goods as the Company’s fiduciary agent and bailee, and shall keep the goods separate from those of the Buyer and third parties and properly identified. Until that time the Buyer shall be entitled to re-sell or use the goods in the ordinary course of its business, but shall account to the Company for the proceeds of saleor otherwise of the goods. d) Until such time as the property in goods passes to the Buyer (and provided the goods are still in existence and have not been re-sold)shall be entitled at any time to require the Buyer to deliver up the goods to the Company and, if the Buyer fails to do so forthwith to enter upon any premises of the Buyer or any third party where the goods are stored and repossess the goods.

7 WARRANTIES AND CLAIMS a) The Company warrants that the goods will correspond with their specifications at the time of delivery. b) Save as aforesaid except where the goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977) all warranties, conditions or other terms implied in or by Statute or Common Law are excluded to the fullest extent permitted by law.
c) Where the Buyer has used or installed the goods such use or installation shall be take as conclusive evidence that the Buyer has accepted the goods notwithstanding that there is a defect in the quality or condition of the goods or that they fail to correspond with the specification and the Buyer in those circumstances waives the right to make any claim against the Company. d) Subject to (c) above any claim by the Buyer based on any defect in the quality or condition of the goods or their failure to correspond with the specification shall be notified to the Company within 7 days from the date of delivery. e) Subject to (d) above where any valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet their specification is notified to the Company in accordance with these conditions, the Company shall be entitled to replace the goods free of charge or, at the Company’s sole discretion, refund to the Buyer the price of the goods (or if a portion a part thereof) but the Company shall have no further liability to the Buyer.

8 PAYMENT The terms of payment are as follows: a) For Buyers with credit facilities - by 20th of the month following invoice. b) For Buyers without credit facilities - cash with order.

9 NON-PAYMENT All overdue accounts will bear an administration fee on any outstanding debt of 5% per month, accumulating monthly, with a minimum fee of £25 which may be collected by a nominated risk management company.

10 INTERPRETATION These conditions and any act or contact to which they apply shall be governed by English Law.

11 CREDIT ACCOUNTS When establishing credit facilities for the Buyer, the Company reserves the right to make a search with one or more credit reference agencies. A record of such searches will be held by the Company and this information may be shared with other businesses. The Company also reserves the right to make enquiries about the Buyer’s principals and directors with one or more credit reference agencies.


a) Free deliveries as from 1st May 2013, will only be to the Retail Supplier account / warehouse address. You may pay an additional charge for delivery elsewhere.

b) Our website does not contain price information. This is in order that the Retail Supplier may charge such mark up as they wish to the end user. V4 Woodflooring Limited is entitled to control the use of its promotional material and the images contained therein.

c) Any Retail Supplier who links a published price list (as opposed to individually negotiating a price) to our products either by reference to range names and stock codes created by and including V4 Woodflooring Ltd such as appears in our promotional material will be subject to our discretion as to whether to cease supply.

13 ONLINE SELLING Any Retail Supplier wishing to publish a price list relating to V4 Woodflooring Limited’s products may only do so in the following circumstances:-

a) If the goods themselves have all branding removed. b) If any reference (in the Retail Supplier’s published material) to the goods sold does not include V4 brand names, range names or stock codes, or similar names and codes. c) Provided that no images appear on promotional material or web sites which are the same as or similar to V4 promotional material (including but not limited to colour schemes and photographs and manner of photography) such that the de-branded goods being sold are easily identifiable as V4 Woodflooring Limited’s products

14 NEW INTERNET TERMS AND CONDITIONS As of 1st August 2014 we ask you not to use on your website any of our branding. Including (but not necessarily limited to) our logos and trademarked product names, which would indicate to visitors to your site that the goods advertised by you are our products. Instead, we request that when you are promoting our goods on your website you advertise them as unbranded or rebranded items.

We are the exclusive owner of all our logos, advertising materials, databases and all other items of our Intellectual Property (“IP”) including our IP’s contents and formats which are protected by the laws governing copyright and database rights.

For your convenience, our IP includes (but is not necessarily limited to) the following:

• Our trademarked company name • Our trademarked logos • Our trademarked product names • Our photos (whether of our products, or of other subjects) • Our data (by way of example, but not necessarily exclusively, our product codes) • All items of content we have created (accessible in our website, catalogues and any other ‘fixed’ media) • All the formats we have created in our website, catalogues and any other fixed media

Please note, particularly, that in the absence of prior, written consent from V4, the following will apply:

a) No items of our IP may be reproduced in whole or part; b) No part of our IP may be used for commercial or database purposes; c) No part of our IP’s contents or formats may be stored in any form, whether in a public or private directory or any other system; and d) No part of our IP’s contents or formats may be distributed, whether by paper copy, email, other electronic methods, or by any other means.

For the further avoidance of doubt, the IP of V4 is protected under the Copyright, Designs and Patents Act 1988, as may be amended / augmented from time to time.

V4 takes the protection of its Intellectual Property very seriously and will assertively pursue any unauthorised use of it, including any part or parts of it.

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